• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-16-2020 10:20 AM

HP Recommended
Product: Envy x 360 15m-ds0011dx
Operating System: Microsoft Windows 10 (64-bit)

Hello My ssd hard drive recently "died" and I got a new one from a shop (warranty recently ran out!)  The shop reinstalled windows but now windows frequently freezes forcing me to reboot.  I noticed they used a program program service_kms.exe which I believe is an illegal way to reinstall windows/ office.  I  had a legal copy of windows when I bought my laptop preloaded with windows10 64.  and I have a legal subscription for office 365.  How can I correctly reload windows on to my new hard drive?  Any help will be very appreciated! 

1 REPLY 1

‎11-16-2020 10:54 AM

HP Recommended

Hi:

 

I recommend that you use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.