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‎12-13-2020 01:51 PM

HP Recommended
Product: Pavilion N9E13UA
Operating System: Microsoft Windows 10 (64-bit)

I haven't used this laptop for a couple years because it will not update to a current version of Win 10. This afternoon I am giving this 1 more try. Windows update stops and says it detects issues with the Pavilion. When I click fix issues, windows says I need to update the bios. Using support assistant I can't find any bios updates for Pavilion. Is there a workaround for this flaw?

2 REPLIES 2

‎12-13-2020 03:07 PM

HP Recommended

@Tom451 

 

Your machine is an HP Pavilion 17-g121wm, its specs

 

              https://support.hp.com/us-en/document/c04773111

 

You can use the latest BIOS (August 28, 2019)  from the following link

 

              https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304

 

Regards.

BH
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‎12-13-2020 06:12 PM

HP Recommended

Thanks. I downloaded both bios updates there and presume I install the older one then the newer one. However.  The install of the bios has the flaw of never ending loop backing up current bios and files. I cannot install because to quit out of the never ending backup loop is to quit out of the install. Is there a way around this flaw?

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