Windows 10 start up

[peter00]

Hello, I went to clean everything off my notebook due to lack of space but it then showed up with a blue screen then kept showing the HP loading screen then would restart and keeps doing this. Every time I go to the troubleshoot page it runs the test then tells me I cannot restart the the PC.

would somebody please get back to me asap as its meaning I cannot do school work. Thank you

[Jeet_singh · Accepted solution]

Hi @peter00,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand the computer is powering on but it won't boot to the desktop screen, and the computer loops on this screen.

Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted, recently?

when was the last time it worked (date)?

Have you performed any troubleshooting steps before posting this on HP Support Forums?

In the meantime, let's try these steps here:

Perform a hard reset on the notebook

Run the System diagnostics test as well as extensive test on the Hard drive and Memory from F2

Please follow the steps suggested in the guided troubleshooter for - No Power or No Boot Troubleshooting - Click here

For more assistance, please go through the steps suggested in this document - HP Notebook PCs - Computer Does Not Start (Windows 10) - Click here

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[peter00]

Hello when I brought the laptop, the 16/12/16, I upgraded to windows pro but this happened only a couple of days ago, I also brought windows office and a message kept saying that I couldn't do the updates and one was for windows and the other one was for Microsoft office, I have also tried most the suggestions on the internet but none have worked.

[Jeet_singh]

Hi @peter00,

Thanks for the update,

I appreciate your time and efforts,

As I understand you are having issues with the Microsoft update as well as with the Windows update, don't worry I'll try my best to help you with this,

Regarding the Microsoft update, I would suggest you contact them for further assistance.

Regarding Windows update, please go to the support website for HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 😎 - Click here

I hope this helps, let me know how it goes for further assistance.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.