Windows 10 system extensive test

[JPCornsilk]

Laptop would not boot, ran a series of Windows diagnostics...no change...currently running the System Extensive Test...it is now in the 4th day.. so far everything has passed.

Questions:

1.  Should I let it continue to run?

2.  Why is it taking so long?

3. How long will it take to complete?

Thank you

[WAWood]

@JPCornsilk 

While extensive hard drive tests can take HOURS, anything this long is almost certainly an indication of a failing drive -- because that can hang up basically forever.

You didn't tell us the model of the laptop, so we can't provide any advice about a replacement drive.

[JPCornsilk]

Pavilion Notebook 17 -g103dx P1A79UA.

Should I stop the test?

[WAWood]

@JPCornsilk 

OK, so according to the HP specs for your model, it has a 1TB SATA drive -- but the slowest model out there.  Even though, it should not take this long to perform the test.

This is an indication of a failing drive that needs to be replaced.

Once you have the replacement drive, read the information below about HP Cloud Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

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If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true