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HP Recommended
HP elite book 840 G1 series
Microsoft Windows 10 (64-bit)

I am unable to start windows 10 after uninstalling Quick Heal antivirus. But the keyboard and touched are frozen at windows 10 bootup screen. External mouse is working but can't do anything. Some one can tell me how to enter Safe mode at bootup on windows10. F8 is not working. 

I am using HP Elite book 840 G1 series. 

If I press escape on bootup I am getting options like this

F1- system information

F2- system diagnostics 

F3- initiate intel CIRA

F6- enter intel ME setup

F9- Boot device options

F10- BIOS Setup

F12- Network boot

Please someone help me 

1 REPLY 1
HP Recommended

Hi:

 

You have to make a bootable W10 installation media (USB flash drive or DVD).

 

You can use the Media creation tool for that if you don't have installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from it and when you get to the install now screen on the lower left side of the window is the repair your computer option.

 

Select that and then select the troubleshooting options and one of those will be to get you into safe mode.

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