Windows 10 update 1703 broke sound and video on HP G60-443CL Laptop

[K4rma]

My laptop was working fine, it auto updated via windows update to the 1703 feature update and creators build.

It was running very poorly on my old machine, and also my sound and video playback were not working, so I used system restore to restore to before the update.

After restoring, the sound and video playback are still broken.

I reinstalled windows. Full reformat, the computer is now at factory settings. Sound and video are still broken.

My computer was working fine prior to the installation of this update from windows.

I realize it is an old machine but I don't want to think that there is some conspiracy by windows to phase out older hardware, because I've seen that suggested on other forums I searched to try and troubleshoot the issue myself.

Everything I tried, disabling audio enhancements, reinstalling manufacturer drivers, reinstalling windows generic drivers, disabling and renabling, etc.

I remember some time back I was having this same problem and it was fixed by a registry edit or by disabling a certain windows update. I

tried NDU system start 2-4, it did speed my computer up a little bit but didn't fix the audio or video. If anyone is aware of this registry edit or the windows update I need to disable to get my sound and video working please let me know, I'm pretty sure its one of those two things but I can't remember specifically which one. It may be both.

[Paul_Tikkanen · Accepted solution]

Hi:

Try this workaround for that if your notebook has 4 GB of memory...

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

Microsoft suggests running msconfig.exe, click on the Boot tab.

Click the Advanced options button, check the Maximum memory box and set the value to 3072.

Then restart the PC.

[K4rma]

Fixed with Paul's suggestion. Cheers Paul.

[Paul_Tikkanen]

Glad that workaround fixed the problem.

Cheers,