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‎04-04-2019 05:59 AM

HP Recommended
Product: Spectre
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install the windows update to my new spectre running Windows 10 home.  The error message says it couldn't install and to contract mfg to see if i can update the BIOS.  I have checked for updates.

1 REPLY 1

‎04-05-2019 05:05 PM

HP Recommended

@TaeTae,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the chipset driver from the below link and then try updating Windows and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then I recommend you run the Windows update troubleshooter to resolve this issue.

 

You can download and run the Windows update troubleshooter from the below link.

 

https://support.microsoft.com/en-in/help/4027322/windows-update-troubleshooter

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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