Windows 10 update stuck at hp logo screen

[Lukev5504]

I tried to update to the new Windows 10 update 2004 and after downloading the files, which already took 5+ hours, it when to the blue download screen and downloaded the update. But now its been stuck on the hp logo screen even after I left it overnight and most of today. I tried to restart the computer but it said it was still updating. Its been almost 2 days now and really need access to some files.What should I do?

[WAWood]

@Lukev5504 

First of all, you should have come here before you did the update and I would have warned you against it because it STILL has issues and MS is working on those.  So even though it's being offered to folks, it still has problems.

Second, when a major update like this fails is it usually because of one or both of these issue: failing drive or lack of free space on the drive.  These major upgrades need 20GB of free space and although the upgrade is supposed to check for that, like other MS problems, it does not always do that and can leave your PC in a corrupted state.

There is no easy or simple recovery from this that does not erase your whole drive.

So since you apparently did not bother to do a backup BEFORE the update, then you should focus your attention on doing data recovery now before it is too late.

All you will be able to recover at best from the drive is personal data. You will not be able to recover settings, website information (including user accounts and passwords) or applications.

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable.

3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm