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‎06-16-2022 08:40 AM

HP Recommended
Product: HP Laptop - 17z-ca200 CTO

Hello... please help.  Windows 10 took an update and when my computer restarted, everything was gone from the home screen, all of my data and icons, etc, like it was reset.  I can see some of my data in my one drive.  I cannot open some word docs. one of which is very important.  When trying to do a recovery it did not help.  I also saw a note that I was operating under a temporary profile.  Any idea how I can recover everything?  This has never happened after an update before and I am freaking out I won't be able to get my stuff back.

Category:
1 REPLY 1

‎06-16-2022 08:48 AM

HP Recommended

Hello,

 

don't worry.

 

Follow this guide, go to section "Restore your computer when Windows starts normally"

https://support.hp.com/th-en/product/hp-latex-360-printers/6838371/document/c03327545

Note: The selected restore time should be before the update that caused problems.

 

Please report your results.

 

best regards

 

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