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‎07-21-2016 05:04 AM

HP Recommended
Product: HP ProBook 470 G2 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)
Hi, I found this notice on HP support:

 

Computers configured with Intel Broadwell (Intel Core i3-5xxx, Core i5-5xxx, Core i7-5xxx; Pentium 38xx, Celeron 37xx/32xx) or Haswell (Intel Core i3-4xxx, i5-4xxx, i7-4xxx; Pentium 35xx, Celeron 29xx) processors and 32-bit versions of Windows 8.1 are not capable of upgrading to Windows 10 using the Windows Upgrade tool.

 

I think my computer has one of these processors. But I have 64 bit version Windows.  So is this true for computers that have processors mentioned AND 32-bit verions of Windows? In other words, is it OK to upgrade if you have 64-bit version of Windows and one of these processors? Because it also says:

 

To upgrade to Windows 10 64-bit you can either (a) perform a clean install to upgrade to Windows 7 or 8.1 64-bit and then use the Windows Upgrade tool to upgrade to Windows 10 64-bit.

 

Thank you for your answer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2016 04:12 AM

HP Recommended
@Katja123 wrote:

Thanks Pepe999, I have already successfully updated.

You are welcome and well done!!

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

View solution in original post

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3 REPLIES 3

‎07-24-2016 04:19 AM - edited ‎07-24-2016 04:20 AM

HP Recommended

Hi,

Yes, you can use the Windows Upgrade tool to upgrade to Windows 10. The note at the end is most likely for computers without Windows 7 and higher because it's not possible to upgrade from Windows Vista and lower to Windows 10 using the Windows Upgrade tool. There is not much time to upgrade. The year free upgrade ends soon and then you will have to pay for it.

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
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‎07-24-2016 02:07 PM

HP Recommended

Thanks Pepe999, I have already successfully updated.

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‎07-25-2016 04:12 AM

HP Recommended
@Katja123 wrote:

Thanks Pepe999, I have already successfully updated.

You are welcome and well done!!

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
Was this reply helpful? Yes No
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