-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows 10 won’t install on HP laptop

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
03-12-2018 05:00 AM
Product: HP Pavillion 15
Operating System: Other
Hey, I’m having trouble installing windows 10 on my HP laptop via USB and to make matters worse, I accidentally lost the windows 10 iso file so I'm not able to burn it to a DVD disc. So, whenever I attempt at doing it, the laptop tells me that the USB isn’t bootable. I checked the USB via another HP laptop and it said that it was bootable. Is there anything I’m doing wrong?
2 REPLIES 2
03-12-2018 05:20 AM
care to expand on what you did first?
Sounds like you have two different versions burned and thats why the laptop isnt reconizing the installer.
Is this for Windows 10 Home I assume (Your not trying to install Pro, right)?
Your Bios needs to be set in UEFI Mode and the USB INstaller needs to be created from a PC that also in UEFI Model. If your burning the installing as Legacy Mode, will wont boot.
Get what im sayin?
Let me know if you have other problems.
03-12-2018 05:47 AM
I’ll explain. What I did was just as followed on the working HP laptop:
• downloaded the windows 10 media creation tool
• accepted the agreement
• attempted at getting the laptop to put W10 home on the laptop, but the laptop forced me to install W10 pro (after 2 hours of making it put W10 home on the laptop’s downloads section, I gave up and let the laptop put W10 pro in the downloads section)
• waited 40 minutes for W10 pro to get in the downloads section
• formatted and copied all files from the ISO info the USB
• ejected the USB from the laptop and put it in to the other one (I made sure they were both in UEFI before continuing and they were)
• booted into the laptop and let it read the USB (but, as I stated, it tells me that the USB isn’t bootable)
———————————
Here’s where things get a bit weird, I also made sure it was in secure boot, and oddly enough, it was. I could send the laptop over for repairs, but it’s over the warranty limit.
• downloaded the windows 10 media creation tool
• accepted the agreement
• attempted at getting the laptop to put W10 home on the laptop, but the laptop forced me to install W10 pro (after 2 hours of making it put W10 home on the laptop’s downloads section, I gave up and let the laptop put W10 pro in the downloads section)
• waited 40 minutes for W10 pro to get in the downloads section
• formatted and copied all files from the ISO info the USB
• ejected the USB from the laptop and put it in to the other one (I made sure they were both in UEFI before continuing and they were)
• booted into the laptop and let it read the USB (but, as I stated, it tells me that the USB isn’t bootable)
———————————
Here’s where things get a bit weird, I also made sure it was in secure boot, and oddly enough, it was. I could send the laptop over for repairs, but it’s over the warranty limit.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.