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Locked

‎11-29-2020 05:42 PM

HP Recommended
Product: HP 2000 laptop
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 refuses to load and displays a blue screen with automatic repair

1 person had the same question
1 REPLY 1

‎11-29-2020 07:06 PM

HP Recommended

@Marty2104985 , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.

 

Before you reply to my request, I suggest that you run SMART test from the BIOS/UEFI.  I believe that you may have a failed hard drive.





I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!




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