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1 REPLY 1
11-29-2020 07:06 PM
@Marty2104985 , welcome to the forum.
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.
Before you reply to my request, I suggest that you run SMART test from the BIOS/UEFI. I believe that you may have a failed hard drive.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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