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‎08-07-2020 07:28 PM

HP Recommended
Product: hp envy x360 15t-ed000 touch
Operating System: Microsoft Windows 10 (64-bit)

My envy broke down after restarting my laptop. All i did was turn on beeter performance in for my external hard drive in device manager. I couldnt make a system recovery iso because it came up with an error. 

 

I managed to get a installation tool for windows 10, I cant repair the drive because it has errors. I think i have to reinstall windows 10. I cant do that because bitlocker is on, what do I do?

1 REPLY 1

‎08-10-2020 02:17 PM

HP Recommended

@demobuster

 

I reviewed your post and I understand that the computer is not booting to Windows and the BitLocker is turned on and you are unable to perform a recovery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can turn off the BitLocker using the BitLocker recovery key. In case, you do not have the recovery key then follow the steps in the below article to find the BitLocker recovery key.

 

https://support.hp.com/us-en/document/c06432394

 

Follow the steps in the below article to perform a cloud recovery on your computer.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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