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‎03-29-2020 02:21 PM

HP Recommended
Product: HP model 17-byOO17cy. Ser # 5 CG8422XRDExample:
Operating System: Microsoft Windows 10 in S Mode

I rebooted back to an earlier date and now I’m in safe mode?  How do I get out of safe mode?

4 REPLIES 4

‎03-29-2020 04:03 PM

HP Recommended

@Bev62 

Sorry but don't understand.  HOW did you reboot back to an earlier date?



I am a volunteer and I do not work for, nor represent, HP
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‎04-01-2020 10:56 AM

HP Recommended

Blue screen defect

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‎04-01-2020 03:00 PM

HP Recommended

@Bev62 

More information  is better than less ...

 

So, you got a Blue Screen and that returned you to an earlier date?



I am a volunteer and I do not work for, nor represent, HP
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‎04-01-2020 07:06 PM

HP Recommended

Not exactly I did receive a blue screen but from there I had to contact HP and they suggested to reboot to an earlier date and delete all 3 rd party apps.  So somehow they got me through it and my computer is back up where before it was blank.  But it’s stuck in safe mode because of blue screen effect so now I can access my file names but can’t see so no more fooling around.  I have a warranty and sending my laptop to them when things get moving again.  They will use an external hard drive to copy everything on my laptop then start new again.  I would do that now but I don’t have all my photos backed up so this is the safest free way to do.  I hope I expl it right.

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