Windows 11 22H2 installation fails with 0x80070002-0x20007 in Safe-OS phase during Install-Drivers

[ravewc]

HP Device name LAPTOP-92TRPLF1
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 84971880-81CA-4F13-8EB7-09018D1919C1
Product ID 00330-53381-84237-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Edition Windows 11 Pro
Version 21H2
Installed on ‎1/‎25/‎2022
OS build 22000.1219
Experience Windows Feature Experience Pack 1000.22000.1219.0

[ub6424]

Hello @ravewc 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we knock on the hard drive to update Windows ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[ravewc]

ub6424, Thanks for your help. Attached are the 2 screenshots you requested. Let me know if these are what you need.

[ub6424]

Hello @ravewc 

I cannot see your screenshots. Please repeat.

Kind regards

[ravewc]

 

 

[ub6424]

Hello @ravewc 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.10 Rev.A

9.4 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(6) Please report your results ( of each command )

[ravewc]

Ran BIOS update and all the Windows integrity checks and they all ran ok. Then retried to apply 22H2 Win 11 iso but received same exact error. Any further suggestions?

Fellow collegue has suggested "Turned off Kernel DMA to bypass problem. Clearly there is an issue with Windows 22H2 and this setting." Thanks.

[ub6424]

Hello @ravewc 

Unfortunately, I can't wave a magic wand and my options are exhausted... 

As a workaround, you should stay on Windows 21H2.

Kind regards