Windows 11 - Facial Recognition Error

[Hansdhwani]

Hello, Currently using Windows 11 and in my Laptop series [personal info removed]- HP Envy, the option for Facial Recognition is unavailable. As per the available solutions, i have tried to do as much trial and error as possible. But it seems that my Laptop does not any Imaging Drivers in the system. Now how to proceed with the initial steps so that i can set up my facial recognition in Laptop. 

[banhien]

@Hansdhwani 

You can bypass or skip this step and continue because your machine may NOT have IR/3D webcam. By the way, what is your machine ?  Please use the following way to find out:

                 How to Find Your HP Laptop Model Number

Regards.

[Dragon-Fur]

@Hansdhwani 

Welcome to the HP Community Forum.

The computer must have a high-grade IR camera to use Facial Recognition.

According to everything I've checked, including Specifications and PartSurfer, your system does not have an IR camera.

HP ENVY x360 Convert 13-ay1059AU Product Specifications

Webcam

HP Wide Vision 720p HD camera with camera shutter and integrated dual array digital microphones

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PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
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Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
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Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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Things that are “Face” / Facial Recognition

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

HP Device Home Page - References and Resources

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ENVY 13-ay1000 x360 Convertible PC (3T487AV) 

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