• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-27-2025 12:37 PM

HP Recommended
Product: HP ZBook Firefly 16 inch G11 Mobile Workstation PC (8K927AV)
Operating System: Microsoft Windows 11

Since I purchased the laptop there are random BSOD crashes during Youtube video playback.

 

The crashes occur in both Firefox and Edge and are impossible to reproduce: sometimes crash happens after several minutes, sometimes after hours.

 

I tried both installing the latest audio drivers from HP and fully resetting Windows but neither solution resolved the issue.

 

Eventually I've noticed that one of the BSODs reported DRIVER_IRQL_NOT_LESS_OR_EQUAL in IntcUSB.sys, Intel USB audio driver and, indeed, I was watching videos with USB headphones. After switching to old analog headphones the crashes appear to be gone but I'm still interested to be able to use USB audio.

 

 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.