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HP Recommended
HP ZBook Firefly 16 inch G11 Mobile Workstation PC (8K927AV)
Microsoft Windows 11

Since I purchased the laptop there are random BSOD crashes during Youtube video playback.

 

The crashes occur in both Firefox and Edge and are impossible to reproduce: sometimes crash happens after several minutes, sometimes after hours.

 

I tried both installing the latest audio drivers from HP and fully resetting Windows but neither solution resolved the issue.

 

Eventually I've noticed that one of the BSODs reported DRIVER_IRQL_NOT_LESS_OR_EQUAL in IntcUSB.sys, Intel USB audio driver and, indeed, I was watching videos with USB headphones. After switching to old analog headphones the crashes appear to be gone but I'm still interested to be able to use USB audio.

 

 

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