Windows 11 keeps requiring login for all apps and doesn't remember setting changes

[Lawyermomma]

First, my laptop required new logins for Microsoft 365. Every time I went to use it I had to log in again. I thought it was just a 365 problem, but I needed to log into every app I have, like Adobe and Zoom. Any changes I made while logged in were not kept and had to be redone. I have tried to set up Outmail at least 5 times now. It works fine until I close my computer for the day. The next day I have to start all over again. The same for all the apps. Excel, Adobe, Zoom, setting changes.

I have done every diagnostic test I could find, but nothing comes up. I have reinstalled the apps, but it hasn't had any effect.

[Elohi_NR · Accepted solution]

Hi @Lawyermomma,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can only imagine how frustrating it must be to have to repeatedly log in and reset everything every day—it sounds like you're dealing with a very inconvenient issue. Let's work together to figure this out.

• Have you noticed if the issue started after a specific update or software installation?
• Does this happen only with installed apps, or do browser-based logins (e.g., Outlook on a web browser) also reset?
• Is your device syncing correctly with your Microsoft account, or are you seeing any error messages related to synchronization?

Let's try these steps. 

Check User Profile for Corruption

• It’s possible your Windows user profile is corrupted. Create a new user account:
  1. Go to Settings > Accounts > Family & other users.
  2. Click Add someone else to this PC and follow the prompts to create a new account.
  3. Log in with the new account and test if the issue persists.

Check Storage and Permissions for AppData

• Apps store login and settings data in the AppData folder. If the system isn't saving changes, there may be an issue with file permissions.
  1. Open File Explorer, navigate to C:\Users\[Your Username].
  2. Right-click AppData, select Properties > Security, and ensure your user account has Full Control permissions.

Sync Microsoft Account and Settings

• Ensure your Microsoft account is syncing correctly with Windows:
  1. Go to Settings > Accounts > Your Info and ensure you're signed in with your Microsoft account.
  2. Check Settings > Accounts > Sync your settings to ensure sync options are enabled.

Run System File Checker and DISM Tools

• Corrupted system files may be causing the issue.
  1. Open Command Prompt as Administrator.
  2. Run the following commands one at a time:

3. Restart the laptop after completing the scans.

Reset Windows Components Without Data Loss

• If nothing else works, consider using the Reset this PC option:
  1. Go to Settings > System > Recovery.
  2. Select Reset this PC, choose Keep my files, and follow the on-screen instructions.
  3. This will reinstall Windows but preserve your personal files and some apps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Lawyermomma]

Thank you so much for your detailed reply. I had already tried most of your remedies, as well as spending several hours with HP support. I did the software reset, which seems to be working. Fingers crossed!

You were so helpful. Thanks gain.

[Elohi_NR]

Hi @Lawyermomma,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.