Windows 11 pro

[Paul_Tikkanen]

It gave you what you needed to know.

Your notebook did not come with Windows from HP.

It came with Freedos.

Your notebook's product number is 9HP68EA, which is the first column that is repeated for each line.

The line that tells you the notebook did not come with Windows is the motherboard part number.

Here is the report by your notebook's product number:

HP PartSurfer

Your notebook's motherboard part number and description is:

L78085-001

SPS-MB UMA i5-10210U

If the motherboard came with a Windows product key, it would have had this part number according to the service manual, chapter 3, page 18:   L78085-601

System board (includes integrated processor and replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system

h10032.www1.hp.com/ctg/Manual/c06481638.pdf

You will need to purchase a W11 Pro product key according to the information from the HP Partsurfer reports, and you will need to safeguard it for future use.

[Paul_Tikkanen · Accepted solution]

So?

HP PartSurfer

Motherboard for that S/N indicates No Windows Operating System:

7th line down.

9HP68EA

L71761-001

ASSY BU IDS UMA i5-10210U 66Pro14G3

Then it shows again on the 7th line from the very bottom of the report:

9HP68EA

L78085-001

SPS-MB UMA i5-10210U

Motherboard (system board) UMA i5-10210U

HP's records show the notebook did not come with Windows.

If you purchased the notebook locally, then I suggest you go back there and get a Windows product key because the notebook was sold by HP with FreeDOS, not Windows.

That's all the information we can provide.