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HP Spectre x360 13-ae0xx
Microsoft Windows 10 (64-bit)

I'm wondering when an update to the Intel graphics drivers will come out as this is required to update to Windows 1809, which was released in October (which was pulled after a data deletion bug) and November. This came up previously in another post from October, and nothing seems to have happened since then.

 

The TL;DR is that Intel's display audio driver doesn't work properly on Windows 1809, and so Intel released an update to the graphics drivers, which contains the audio driers, in early November. However, because HP customizes the graphics drivers, it can't be installed.

 

It's been two months since Intel released the update, and so I'm quite disappointed in the lack of software support, especially for such a high-end device.

18 REPLIES 18
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@riog

There is no answer to your question -- for two reasons:

 

First, MS is "staging" the rollout of v1809 to different makes and models of PCs.  I monitor the community Win10 forums daily and so far, since MS "halted" the release of v1809, NO ONE has received v1809 Upgrade as part of a standard rollout.  So, it could be days, weeks, even MONTHS before a particular PC make and model gets the v1809 Upgrade.

 

Second, HP provides us no access to schedule information regarding when, or if, they plan on updating any specific drivers.  So, we have no way of getting that information to provide it to you.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@WAWood wrote:

@riog

There is no answer to your question -- for two reasons:

 

First, MS is "staging" the rollout of v1809 to different makes and models of PCs.  I monitor the community Win10 forums daily and so far, since MS "halted" the release of v1809, NO ONE has received v1809 Upgrade as part of a standard rollout.  So, it could be days, weeks, even MONTHS before a particular PC make and model gets the v1809 Upgrade.

 

Second, HP provides us no access to schedule information regarding when, or if, they plan on updating any specific drivers.  So, we have no way of getting that information to provide it to you.


Hey why are you as an so called " expert" answer with informations which are not the truth?

 

Update is showing up and all HP Hardware with Intel/ Radeon are running in boot error

HP Recommended

... since MS "halted" the release of v1809, NO ONE has received v1809 Upgrade as part of a standard rollout.  So, it could be days, weeks, even MONTHS before a particular PC make and model gets the v1809 Upgrade.

I'm assuming you're talking about HP devices, but the 1809 update has well and truly been (re)released starting in Mid-November, and had previously installed it on a different device. Microsoft has released 1809, Intel has released driver updates, and it's only HP that hasn't released updates.

 

I had previously used 1809 on a different device, and this, losing access to features I was actively using rather than simply having to wait longer for the new features, makes it more fustrating.

 

Second, HP provides us no access to schedule information regarding when, or if, they plan on updating any specific drivers.  So, we have no way of getting that information to provide it to you.


That's annoying, and I'm guessing there is no way to get someone involved in the update process to comment.  But in your experience, do you have some timeframe in which you would expect HP to release customized verions of their drivers?

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I think it maybe is a driver caused problem that you don´t get an update shown under Windows Update.

 

Ich you want to install the Intel Driver you need to download it from Intel Support site, turn Internet off to prevent Windows from downloading the HP driver again, uninstall the HP driver, restart (with network disconnected) and the install the driver you downloaded before.

 

Don´t forget to backup your files before - just in case....

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I used the media creation tool to try and install the 1809 update, but it failed because of the incompatable driver. On other forum posts, I've read that using the generic Intel drivers mean that you could lose features like brightness control, but it's worth a shot. I'll update you once I install it.

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I've installed the generic drivers.  A few things:

  • Installing it required you to check the option to delete the files associated with the drivers. Otherwise, it reinstalls itself and you can't install the generic drivers
  • Brightness controls work!
  • Once installed, most of my settings carried over (except for colours settings), but opening the control panel is wonky. The first time I opened it via the Ctrl+Alt+F12 shortcut, it couldn't find the file. After a minute or two, I could, but doing it while the control panel is already open results in the error, 'The operation failed. The file is corrupted.' Slightly worrying, but it seems to work.

I'll attempt to install 1809 in a few days in case I find some issues with the driver.

 

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I found this article by Intel on DCH drivers and a supporting FAQ page.  A few quotes:

 

Microsoft is changing the way that hardware drivers work on the Universal Windows Platform (UWP), Windows® 10 (and later)... Intel will begin distributing Windows DCH Drivers for its products beginning in November 2018.

 

This is probably why HP hasen't released an update yet - the transition to DCH probably means there's a lot more testing involved, especially since:

 

After a driver has been updated to a Windows DCH Driver, it's possible to roll back to a legacy driver; however, rolling back isn't recommended as it involves a complex process that could result in system instability.

 

Basically, it's a one way process. In the brief time that I've used it, i haven't experienced any stability problems or anything, but the fact the rolling back isn't recommended means that most people probably shouldn't install it and instead wait for HP to release an update.

 

 

 

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@riog

Yes, I UNDERSTAND that MS has RELEASED the v1809 Upgrade -- but I'm telling you that I check the Win10 community forums daily, and SO FAR, the ONLY folks that have received the v1809 upgrade were the following:

1) folks that did it before it got halted

2) folks who have manually checked for updates

 

ALL the PCs I have access to are part of the first group.

 

That does not mean that no one has received the Upgrade, it just means that, as far as I can tell from the forums I visit, the only folks that HAVE received it are the groups that I mention above.

As to it being RELEASED, that is not entirely without its limitations, as MS currently had three Upgrade Blocks in place -- for folks with hardware that has been found to have problems with the v1809 Upgrade -- and one of those blocks is for Intel drivers, which, as far as I know, they have not lifted yet.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

@WAWood wrote:

@riog

Yes, I UNDERSTAND that MS has RELEASED the v1809 Upgrade -- but I'm telling you that I check the Win10 community forums daily, and SO FAR, the ONLY folks that have received the v1809 upgrade were the following:

1) folks that did it before it got halted

2) folks who have manually checked for updates

 

ALL the PCs I have access to are part of the first group.

 

That does not mean that no one has received the Upgrade, it just means that, as far as I can tell from the forums I visit, the only folks that HAVE received it are the groups that I mention above.


That was my bad - I didn't realize that Microsoft still hadn't rolled out automatic installs of 1809. However, I take issue with the below:

 



As to it being RELEASED, that is not entirely without its limitations, as MS currently had three Upgrade Blocks in place -- for folks with hardware that has been found to have problems with the v1809 Upgrade -- and one of those blocks is for Intel drivers, which, as far as I know, they have not lifted yet.

The Intel driver block is only for specific versions of the display audio driver, as described here:

Windows® 10 October 2018 Update update may be blocked due to issues seen with Intel® Display Audio Driver versions 10.25.0.3 through 10.25.0.8... A fix for these issues is already included in Intel® Display Audio Driver version 10.25.0.10, which is bundled with Intel® Graphics Driver version 24.20.100.6286 and newer.

 

Thus, if HP releases the updates to the graphics drivers, I see no reasons why manually requested updates to 1809 should not be possible.

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