Windows 7 Home Premium 64 bit OS - Missing drivers

[cuppacoffee]

Hello HP community,

Had to clean install Windows 7 Home Premium 64 bit, but cannot find the right drivers.

Notebook: HP Pavilion 15t-n200

Processor: Intel Core i5-4200U @ 1.60GHz

Contains Realtek Radio Model RTL8188EE

No drivers for:

• Ethernet Controller
• Network Controller
• PCI Device
• PCI Simple Communication Controller
• SM Bus Controller
• Universal Serial Bus (USB) Controller
• Unknown device

Any help is much appreciated.

Thank you!

[Paul_Tikkanen · Accepted solution]

Hi:

You need these drivers for the following devices:

SMBus controller:  Install and restart the PC.

Intel Chipset Installation Utility and Driver

https://ftp.hp.com/pub/softpaq/sp66501-67000/sp66956.exe

PCI Simple Communication Controller:

Intel Management Engine Interface (MEI) Driver

https://ftp.hp.com/pub/softpaq/sp65501-66000/sp65854.exe 

Universal Serial Bus (USB) Controller:

Intel USB 3.0 Host Controller Driver 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64386.exe

PCI Device:

Realtek Card Reader Driver 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64387.exe 

Ethernet Controller:

Realtek Local Area Network (LAN) Driver 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64388.exe

For the Network Controller and Unknown Device, I will need the hardware ID's for those two devices, so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

[cuppacoffee]

Hi Paul,

Thank you for the very quick response!

Hardware IDs:

• Network Controller
  • PCI\VEN_10ec&dev_8179&SUBSYS_197D103C&REV_01
  • PCI\VEN_10ec&dev_8179&SUBSYS_197D103C
  • PCI\VEN_10ec&dev_8179&CC_028000
  • PCI\VEN_10ec&dev_8179&CC_0280

• Unknown Device
  • ACPI\HPQ6007
  • *HPQ6007

An error message popped up while installing the Intel Management Engine Interface (MEI) Driver (PCI Simple Communication Controller):

‘A required update is missing: Kernel-Mode Driver Framework 1.11 (KB2685811).’

This prevented the installation of the driver.

All the other driver installations were successful! These are the only ones missing:

• Network Controller
• PCI Simple Communication Controller
• Unknown device

Thank you!

[Paul_Tikkanen]

You're very welcome.

I've never heard of that error when installing the IMEI driver.

I assume it may be installed via Windows update, but if you haven't been able to connect to the internet, that would be a reason why KB2685811 was not installed.

The good news is you can download and install KB2685811 from the Microsoft Update Catalog website at the link below.

Microsoft Update Catalog

You want the first file listed.

For the Network Controller, you need this driver:

Realtek RTL8xxx Series Wireless LAN Drivers

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96873.exe

And for the Unknown device, you need this driver:

HP 3D DriveGuard Software

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78105.exe 

[cuppacoffee]

Hi Paul,

That solved everything! Thank you so much 🙂

All the best!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.