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03-24-2019 12:17 PM
Yesterday I was able to use my laptop today i turned it on and it won't turn on go to factory reset. Or change to another time the computer was working. But after starting Windows screen it turns blue and resets! Any guideance would be awesome
03-25-2019 03:27 PM
@Nohassle Welcome to HP Forums!
Does the screen show an error before or on the blue screen that appears on the screen? here's what you need to do, if it does or if it's too quick to read before it restarts:
I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:
- In Windows, search for and open View advanced system settings.
- In the Advanced tab, under Startup and Recovery, click Settings.
- Under System Failure, remove the check mark next to automatically restart, and then click OK.
- Restart the computer to apply the change.
- The computer no longer restarts automatically when a blue screen error occurs.
For more details: click here
Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.