cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
105
Flag Post

Windows 7

HP Recommended
HP Pavilion dv6-2040el
Microsoft Windows 7 (64-bit)

Hello,

I have an old pavilion dv6-2040el and I had to change the hard drive because the original one was dead with no possibility to access it. I need to download a Windows 7 home premium OA but I can not find a way to do it on HP web site.

Can anyone help me?

 

Thanks

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
16,125 16,085 683 751
Message 2 of 4
Flag Post
HP Recommended

@Demian1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

@Echo_Lake thanks for the feedback. I was trying to follow your tip but I read that the tool can be used only for laptop manufactured in 2016 and later. Since my laptop has been manufactured before this date (I purchased it in 2009), I tried to understand if my laptop was supported or not following the link and inserting the product ID but the answer is "Not available - Please con tact HP support". Do you think I can use the recovery tool anyway?

 

Thanks a lot

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,125 16,085 683 751
Message 4 of 4
Flag Post
HP Recommended

@Demian1

Thank you for posting back. 

 

As you've mentioned your computer was purchased before 2016 the recovery tool will not let you create the recovery media.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation