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dpimatrix
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Windows 8.1 Updates Failing on on

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HP ENVY dv7-7227cl Notebook PC
Microsoft Windows 8.1 (64-bit)

Windows updates is failing on this laptop.  For several years, I have not been able to get it to work.  How do you normally update security patches on this device in a Windows 8.1 environment?  It has been so long since it last updated that I had to turn off internet connection every time I am done using it for fear of inviting trouble.  Does anyone know?

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Echo_Lake
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HP Support Agent
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@dpimatrix

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To solve most problems installing updates, use the Windows Update Troubleshooter (in English) from Microsoft.
 

Reset Windows Update services to the default settings. 

  1. In Windows, search for Command Prompt, right-click it, and then select Run as administrator.

    Opening Command Prompt as administrator

  2. In the Command Prompt window, type the following commands, pressing Enter after each.

    • net stop bits

    • net stop cryptsvc

    • net stop wuauserv

    • net start bits

    • net start cryptsvc

    • net start wuauserv

  3. Press the Windows + R keys at the same time to open the Run box.

  4. Type %temp%, and then click OK. A list of files in the Temp folder displays.

  5. Delete all the files in the Temp folder.

  6. Rename the SoftwareDistribution and catroot2 folders to SoftwareDistribution.old and catroot2.old.

  7. Search for Command Prompt again, right-click it, and then select Run as administrator.

  8. At the prompt, type the following commands, pressing Enter after each.

    • net stop wuauserv

    • ren %windir%\SoftwareDistribution SoftwareDistribution.old

    • ren %windir%\system32\catroot2 catroot2.old

  9. Restart the computer, and then try to install updates.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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