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03-05-2021 05:16 PM - edited 03-05-2021 05:18 PM
Hello, first of all I want to apologize for my English (I am French and I post here because on the French forums I did not find answers)
So, when I want to connect to my session the screen remains indefinitely on the "Please wait" display which turns in a loop.
What I can confirm is that there is no hardware problem or virus
The session opens correctly in Safe Mode but NOT in "Safe Mode with Networking"
What I have already done:
- Remove the battery, before restarting the PC.
- Log in to safe mode and turn off all non-Microsoft services, and restart.
- The "sfc /scannow" command the result was :
"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\.log. Note that logging is currently not supported in offline servicing scenarios."
- The "chkdsk /scan" command, the result was :
"The type of the file system is NTFS.
A function call was made when the object was in an incorrect state for that function
A snapshot error occured while scanning this drive. Run an offline scan and fix."
Other information :
I don't have a checkpoint of this PC.
I have a multiboot with Linux that works fine.
03-05-2021 05:26 PM
What is the full model number or product number of your notebook?
Use this guide to find that information...please do not post the serial number.
I'm thinking the only way out of your current dilemma would be to back up your personal files in safe mode onto a portable hard drive, and reinstall W8.1.
03-06-2021 06:52 AM
You're very welcome.
The product specs for your notebook indicate that it came with W8.1 64 bit from HP.
You should be able to reinstall W8.1 for free by making bootable installation media.
Download the plain W8.1 64 bit ISO file from the link below.
Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable, or you can use a different utility such as Rufus.
The W8.1 product key is in the BIOS, so W8.1 should not even ask for a product key to be entered.
After W8.1 has completed installing, you can install the drivers and available software from your notebook's support page.