• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-17-2019 02:53 PM

HP Recommended
Product: HP 2000 Notebook

I am using a computer that was my grandparents.  Windows 8 is currently installed but the computer is telling me to activate windows for me to customize the computer.  It says that there is a current key code in use but I quest it doesn’t work anymore.  Please help. 

1 REPLY 1

‎02-18-2019 10:14 AM

HP Recommended

@Zay23 

First of all, HP keeps no records of individual product keys associated with individual PCs. So, there is no way to get the code you need from HP.

Second, you can download and use this utility to recover the key embedded in the UEFI firmware of the PC:  http://www.tenforums.com/software-apps/2577-showkey.html

 

You should then be able to use that key to activate the Windows version on the PC.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->