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‎07-13-2022 06:15 PM

HP Recommended
Product: HP Chromebook x360 - 14b-ca0010nr
Operating System: Microsoft Windows 10 (32-bit)

I had a pop up alert 7/13/2022 regarding a security alert. There is a 800 number to call or an Allow option. It says it has been disabled due to a security threat that involves stealing passwords and not to restart. I’m skeptical this is legitimate. If it is not, how do I get rid of it? I have restarted and can still get to my apps but the alert continues to pop up. 

Category:
1 REPLY 1

‎07-13-2022 06:33 PM - edited ‎07-13-2022 06:37 PM

HP Recommended

Hello @Arjays 

 

The state of your system is dangerous ! Do not continue working !

Never call these phone numbers ! It will make it worse and you can lose a lot of money.

 

(1) Backup your personal files (videos, pictures, documents) to external connected usb flash drive / usb hard disk

(2) Factory reset your chromebook !

https://support.google.com/chromebook/answer/183084?hl=en

(3) https://www.youtube.com/watch?v=l2fvq6LQWlM

(4) Please report your results

 

Good luck

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