Windows Feature update causes random BSOD (No memory dump)

[Al_Goodman]

Hi. So the latest feature update causes randoms BSOD with no memory dump. I have tried all the regular fixes, one can find via Google and nothing helps. I can just not install the update but that should not be nessecary, right? It should work. And what do I do regarding security updates and so forth?

Regards

[The_Fossette]

@Al_Goodman,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting bluescreen error after a recent Windows update.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then run a system test following the steps in the below article to make sure that there are no hardware issues.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Al_Goodman]

Thank you, but I have already tried that and it does not work.

[The_Fossette]

@Al_Goodman,

Did you run the system test on the computer? If yes, then let me know the result.

Cheers!

[Al_Goodman]

Hi. Yes.  Everything passed.

Regards

[The_Fossette]

@Al_Goodman,

I recommend you perform a system restore following the steps in the below article back to the date when everything was working fine.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Al_Goodman]

That does not really solve the problem. But thanks for your time.

Regards

[Riddle_Decipher]

@Al_Goodman It's important to understand exactly which BSOD error it is that you get, since its random, I suggest we start with disabling the auto-restart on failure to capture the error code, try the below steps:

• Start by hitting they WIN + R combination to launch the Run utility.
• Now, type in sysdm.cpl and then hit Enter to launch System Properties. 
• Next, click on the tab called Advanced and under the section labeled as Startup and Recovery, click on the button that says Settings.
   
• 
   
• A new pop-up window will now open. Under the section called System failure, 
• uncheck the option labeled as Automatically restart.
• Now, click on OK then on Apply and then again on OK.

Reboot your computer now for the changes to take an effect.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Al_Goodman]

@Riddle_Decipher

Hi. It gives unexpected store exception/error and critical process died

[The_Fossette]

@Al_Goodman,

I recommend you perform a system reset following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!