Windows Hello Face says incompatible camera at setup

[Memedic95]

When setting up windows hello face, after a factory reset, I get an error message stating "We couldn't find a camera compatible with Windows Hello Face. It worked before the reset. I've tried driver updates and windows updates and for the life of me I can't correct the situation. I'm willing to reinstall evrything again if I can get it to work.

[banhien]

@Memedic95 

What is your PC 16-f0000 (39H22AV) machine ? It could be one of the following machines (around 50 of them)

            https://support.hp.com/au-en/product/product-specs/hp-spectre-x360-16-inch-2-in-1-laptop-pc-frozone/...

The message says it all, your machine probably does NOT have compatible webcam for Windows Hello.

Your machine could be the following machine

             HP Spectre x360 2-in-1 Laptop 16-f0035nr

It does have IR webcam which supports Windows Hello., please use the following Guide to fix

           https://support.hp.com/hk-en/document/ish_6948628-6948684-16

Regards.

[Memedic95]

It's a HP Spectre x360 2-in-1 Laptop 16-f0013dx (4M143UA) and windows hello worked before I reset the computer, now it say's it's not compatible.