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‎04-29-2025 10:02 AM

HP Recommended

Ever since I got my HP Elitebook 840 G5 Laptop, the windows hello Camera function, and fingerprint sensor have not worked. In settings it states: "we could not find a fingerprint scanner compatible with windows hello". Any idea how I could fix this or even diagnose the issue?

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‎04-29-2025 10:59 AM

HP Recommended

Hi @hokunmo1 

 

Enter the following link, enter your serial number, and check if your model was sold with IR camera and fingerprint, not all models are sold with these components.

 

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- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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