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HP Recommended

Ever since I got my HP Elitebook 840 G5 Laptop, the windows hello Camera function, and fingerprint sensor have not worked. In settings it states: "we could not find a fingerprint scanner compatible with windows hello". Any idea how I could fix this or even diagnose the issue?

1 REPLY 1
HP Recommended

Hi @hokunmo1 

 

Enter the following link, enter your serial number, and check if your model was sold with IR camera and fingerprint, not all models are sold with these components.

 

HP PartSurfer

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