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04-29-2025 10:02 AM
Ever since I got my HP Elitebook 840 G5 Laptop, the windows hello Camera function, and fingerprint sensor have not worked. In settings it states: "we could not find a fingerprint scanner compatible with windows hello". Any idea how I could fix this or even diagnose the issue?
1 REPLY 1
04-29-2025 10:59 AM
Hi @hokunmo1
Enter the following link, enter your serial number, and check if your model was sold with IR camera and fingerprint, not all models are sold with these components.
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