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- Windows Hello not working with IR camera?

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04-27-2024 03:21 PM
Hi all,
I just recently purchased an Omen laptop (16-wf000) that states it comes with an IR camera, but Windows Hello is not available. Any suggestions?
04-27-2024 03:41 PM
No, no IR camera on your machine. The series ONLY has one option for camera
HP True Vision FHD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 80° narrow field-of-view (NFOV)
Where do you get THAT information ?
Regards.
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04-28-2024 11:55 AM - edited 04-28-2024 11:59 AM
@Banhien Unless I am misunderstanding something, the description clearly states it is an FHD IR camera. Product link is below.
https://www.hp.com/us-en/shop/pdp/omen-gaming-laptop-16t-wf000-161-76w28av-1
04-28-2024 06:49 PM
Here's a tutorial from the Win11 community forums about setting up Facial Recognition for Windows Hello:
https://www.elevenforum.com/t/set-up-facial-recognition-sign-in-for-account-in-windows-11.3909/
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