cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
5 3 0 0
Message 1 of 7
308
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

ProBook G2
Microsoft Windows 7 (64-bit)

Apologies if this has already been posted but I have searched for the most relevant posts I could find.

 

I am attempting to install Windows 7 on this device however it stops detecing the external CD drive & USB drive once I boot this from the BIOS.

 

Is there any kind of workaround available for this?  I only have one external CD device available.

 

Any assistance would be greatly appreciated.

 

6 REPLIES 6
Highlighted
Level 20
Level 20
114,621 104,799 16,542 25,381
Message 2 of 7
282
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

Hi:

 

If the notebook has a USB2 port, try plugging your external DVD drive in the USB 2 port.

 

It won't work right when booting from a USB3 port.

 

You also have to make sure legacy mode is enabled in the BIOS and secure boot is disabled in the BIOS in order to install and run W7.

0 Kudos
Highlighted
New member
5 3 0 0
Message 3 of 7
275
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

Thanks for the quick response Smiley Happy

 

Yes it is set to Legacy and will successfully boot from the external cd drive, however the usb stops working after 5 seconds or so elapse.   It looks like it stops interacting with the laptop at this stage entirely.

 

Absolutely stumped with this.

0 Kudos
Highlighted
Level 20
Level 20
114,621 104,799 16,542 25,381
Message 4 of 7
270
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

That is interesting...

 

Try converting the installation DVD to a USB installation flash drive and running this tool.

 

There is a readme file on the link for using the tool and how to convert the DVD to a ISO file to be used on a flash drive.

 

Must be run on a PC with W8.1 or W10...

 

https://downloadcenter.intel.com/download/25476/Windows-7-USB-3-0-Creator-Utility

Highlighted
New member
5 3 0 0
Message 5 of 7
268
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

Many thanks - I assume both USBs on this laptop are 3.0 which could pose problems.

 

I will try this and revert back.

0 Kudos
Highlighted
New member
5 3 0 0
Message 6 of 7
249
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

Works perfect - thank you for all of your help.

0 Kudos
Highlighted
Level 20
Level 20
114,621 104,799 16,542 25,381
Message 7 of 7
233
Flag Post
HP Recommended

Solved!

Windows Installation Issue ProBook

You're very welcome.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation