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‎07-02-2020 01:41 AM - last edited on ‎07-02-2020 08:34 AM by Retired

HP Recommended
Product: 15g-br106tx
Operating System: Microsoft Windows 10 (32-bit)

Product Id - 3FQ42PA

Serial No. - [Personal Information Removed]

When i switch on my lappy then this pops out and windows goes blank , says access denied.

IMG_20200702_111755.jpg

 

3 REPLIES 3

‎07-03-2020 02:07 AM

HP Recommended

Hello @HR96 

 

Welcome!

This issue is either your user account corrupted (most likely) or more serious issue in Windows itself.

Windows uses user accounts since Windows 2000 and even now to manage the users and the information. 

 

  • Let's first check your account - create a new one, login there and see if you will be able to use Start menu normally there.

Restart your computer and as soon you see the screen coming out, begin hitting the Esc key repeatedly. HP Start up menu should open. Then press F11 to open the Recovery menu. Here is a video with instructions >> https://www.youtube.com/watch?v=GSN0qzXayUY

Go to Troubleshoot -> Advanced options -> Command Prompt

 

Type the following command and press Enter:

net user TESTACC Abcd1234 /add

 

Type the following command to add the newly created account to the Administrators group and press Enter:

net localgroup administrators TESTACC /add

 

Eventually, type the following command and press Enter:

exit

 

After restart, try to login to the TESTACC account with password Abcd1234

Check the Windows start menu and how it works.

 

Let me know the results. I will post new instructions eventually.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
https://www.youtube.com/watch?v=GSN0qzXayUY
youtube.com/watch?v=GSN0qzXayUY
HP Laptops On Amazon - https://amzn.to/3wboBVL HP Spectre x360 - https://amzn.to/3dCflTZ PLEASE SUBSCRIBE IF THIS HELPS YOU - IT HELPS ME :-) Here is a very quick video on how to enter the HP Boot Menu from a HP Laptop. Step 1 - Press the power on button. Step 2 - Quickly start pressing the ESC ...
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‎07-03-2020 09:36 AM

HP Recommended

This method not working..

159379053984954958284.jpg

 

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‎07-05-2020 03:18 AM

HP Recommended

Hello @HR96 

 

Sorry to hear that.

 

It may be your Windows is corrupted. Try to reinstall it from scratch - to give it a fresh clean start.

 

Follow the steps in the attached PDF file (below). Let me know if any difficulties or questions.

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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