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‎11-30-2017 05:16 AM

HP Recommended

HP Case Managers are no help at all, I have a case manager assigned and I have a voicemail and an email from him.  I have called him and emailed him every day since and have not gotten a response back.  I am just waiting for my HP 24 g-020 All-in-One desktop to become an All-in-One PAPERWEIGHT.  

 

Zaul my Case Manager has not gotten back to me at all, I understand that he may have others to deal with, but to not get back to me once is a bunch of crap.  I have a laptop that I use for school and I used to transfer all of my stuff onto my desktop after school but cannot because I don't know when my desktop is going to become a paperweight.  

 

It is not my fault, but I feel like I am getting punished by HP.  I bought a system with Microsoft Windows10 fully PRE-INSTALLED on my HP 24-g020 All-in-One desktop and I have been accused of having bought an HP 24 g020 All-in-One Desktop with a trial version of Microsoft Windows 10 Pre-installed.  When did an operating system come with a trial?

 

PLEASE HELP ME!!!!!!!

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‎11-30-2017 07:29 PM

HP Recommended

Hi,

            I think you should have to visit the HP service center to take their attention. 

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‎11-30-2017 07:56 PM

HP Recommended

I live in Kansas, I am not sure where an HP service center is.  Is that like taking your iPhone into the Apple Store?  

 

At this point, I would just like the Care Manager to show some care and call me back, email me, send me smoke signals, a carrier pigeon, something.  I email and call every day and all I get is nothing in return.  So much for care.  Don't know where or how to take this higher.

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‎12-01-2017 10:28 PM

HP Recommended

Well another day and no contact from Zaul!!  No contact from HP customer Case Manager.  Who would have thunk it.  This is really depressing now.  I actually know how HP actually feels about their customers.  This is sad, I have been a very hard time, I am hoping to not be out for too much longer.

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‎12-01-2017 11:19 PM

HP Recommended

Hi,

             Don't expect any reply from HP customer representative just call customer care number and tell them your case ID and they will help you out. I prefer Online chat or E-mail support this is slower but definitely help you.

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‎03-10-2019 03:10 PM

HP Recommended

My Computer hp zbook 15 g4 I have a problem Windows License will expire soon

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