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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows Login issue + DST failed(short and long)

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04-26-2019 07:43 PM
So, today when I switched on my Laptop, it went fine up untill I punched my password.
After that, it was stuck at the welcome screen with the animated circle going on. I could move my cursor. That's all.
Then, I force a reboot. No change.
Further, I log in through the guest account. I'm in. But, I can't do any diagnostic exercise because it requires my admin password and as soon as I punch it, a unusual lag starts, inhibiting my ability to do anything.
Tried again. Same.
Now, I do some googling on my phone and run the memory and hard drive tests as attached above.
SOS!
04-26-2019 09:08 PM
Hi:
The error code means that you have to replace the hard drive and resinstall the operating system.
Below is the link to the service manual for your notebook.
The HDD R & R procedure can be found in chapter 6.