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‎07-09-2016 02:38 PM

HP Recommended
Product: Pavilion Notebook
Operating System: Microsoft Windows 8 (64-bit)

My Windows Media Player somehow disappeared from my notebook. The HP-1000 refuses to play any DVD and no symbol appears. How can I restore the Media Player?  When I search for apps, it says that the Media Player has been loaded into my PC. Confused; please help !

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2016 12:53 PM

HP Recommended
@speedbird2 wrote:

The solution does not solve my problem. My PC using Windows 8 is unable to download the free upgrade to Windows 10, so I still havwe no DVD playback capability. Why won't it upgrade?

FYI Windows 10 no longer has WMP or DVD playback option that is a $15 app you must buy through MS Apps store to get that option again.

View solution in original post

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5 REPLIES 5

‎07-09-2016 02:43 PM

HP Recommended

Correction:    No Media Player is listed as being loaded into my HP Pavilion.

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‎07-09-2016 03:42 PM

HP Recommended

Hi,

 

Your machine should have CyberLink but if you wish to use WMP, please download from the following link and install to your machine:

 

    https://support.microsoft.com/en-us/help/14209/get-windows-media-player

 

Regards.

BH
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‎07-12-2016 07:14 AM

HP Recommended

The solution does not solve my problem. My PC using Windows 8 is unable to download the free upgrade to Windows 10, so I still havwe no DVD playback capability. Why won't it upgrade?

Was this reply helpful? Yes No

‎07-12-2016 12:53 PM

HP Recommended
@speedbird2 wrote:

The solution does not solve my problem. My PC using Windows 8 is unable to download the free upgrade to Windows 10, so I still havwe no DVD playback capability. Why won't it upgrade?

FYI Windows 10 no longer has WMP or DVD playback option that is a $15 app you must buy through MS Apps store to get that option again.

Was this reply helpful? Yes No

‎07-12-2016 03:10 PM

HP Recommended

What a rip-off;  I purposely bought a laptop which included a DVD player; I would have got an Apple which has no DVD slot. Are you saying that MS users must purchase a CyberLink subscription otherwise their DVD player is useless?  New notebook owners using MS today also must buy a subscription to CyberLink or their DVDs won't play? This is news to me. Windows Media Player was one of the features that brought me to this notebook.

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