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- Windows Recovery, but laptop died mid process

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08-29-2021 09:21 PM - edited 08-29-2021 09:22 PM
So I got the blue screen of death the other day, and I followed an HP agent and other’s collective advice to get a USB to use windows recovery. Now I know it very explicitly says DO NOT TURN OFF during the process... but well, it did. I did not keep a watchful eye on the wall outlet and a pet must’ve knocked it loose. My computer died during the windows recovery and now I get a blue screen with three options 1. Save log, 2. Details, and 3. Retry. Whenever I click retry, the computer boots back to this same screen with the three options. I’m worried I really messed up here. What can I do? Can I force turn it off and restart the recovery process? I’m totally panicking and worried I destroyed my device. Any help would be hugely appreciated. Thank you all in advance.
this is the website provided by the HP agent, and I followed everything step by step until the very last one where it died during the process
https://support.hp.com/in-en/document/c06162205
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08-29-2021 10:24 PM
When a Recovery gets interrupted, it leaves the PC in a corrupted state -- one from which it generally can not recover.
You SHOULD be able to boot from the Recovery media and start over. But if it fails during this, that indicates your drive is dying and needs to be replaced.
I am a volunteer and I do not work for, nor represent, HP
08-29-2021 10:24 PM
When a Recovery gets interrupted, it leaves the PC in a corrupted state -- one from which it generally can not recover.
You SHOULD be able to boot from the Recovery media and start over. But if it fails during this, that indicates your drive is dying and needs to be replaced.
I am a volunteer and I do not work for, nor represent, HP
08-29-2021 10:45 PM
You have been my savior through this weekend of computer issues. Thank you so much for providing your insight!
I went ahead and restarted the process from scratch. Even if my driver survives, does it make it weaker? I don’t want to jinx it but so far it seems like the same process, it’s being installed. When would it fail? Is it possible to fail any time during the recovery now?
08-30-2021 12:54 AM
This nightmare is finally over, my laptop is fully functional again. Time to redownload all my games and put all my settings back. I can’t thank you enough for taking time across multiple days to talk to me and help me through this. I wish you the best of luck, and keep being amazing at what you do, I’m sure I’m not person you’ve help! ❤️