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‎09-11-2017 08:08 PM - last edited on ‎09-11-2017 08:16 PM by Retired

HP Recommended

The unknown device detect and unble to find any driver to installed it.

Notice you had send a link for us to download, but unfortunately the link i click was not showing anything already.

Can you please help to advice where can i download the driver.

Thank you.

 

Crispin

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2017 06:22 PM

HP Recommended

Hi:

 

This driver should work for you.

 

You may have to manually install it if the auto install method doesn't work...

 

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_7f558f639c634cbdaf3bdf09d1

View solution in original post

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5 REPLIES 5

‎09-11-2017 08:26 PM

HP Recommended

Hi:

 

Please post the hardware ID for the unknown device you need the driver for.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

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‎09-17-2017 05:47 PM

HP Recommended
Hi,

 

The hardware ID as shown below.

ACPI\HPI0002

HPI0002

Thank you.

Hardware ID.jpg

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‎09-17-2017 06:22 PM

HP Recommended

Hi:

 

This driver should work for you.

 

You may have to manually install it if the auto install method doesn't work...

 

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_7f558f639c634cbdaf3bdf09d1

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‎09-17-2017 06:34 PM

HP Recommended

Hi,

 

Thanks alot, it's working now.

Very appreciate your great support.

 

 

 

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‎09-17-2017 06:35 PM

HP Recommended

You're very welcome.

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