Windows Support

[evand135]

MY notebook no longer boots after a windows update. Windows Recovery enviorment is gone. I need a USB for windows10. I dont know anyone who has a windows pc.  Will hp send me a usb/

[VikramTheGreat]

Hi @evand135,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. Since your HP 14s-dq0000 Laptop is no longer booting and the Windows Recovery Environment is unavailable, you can create a recovery USB to reinstall Windows 10 using another working Windows PC (Windows 10 or newer).

Here's what you'll need:

• Access to another Windows 10 or higher PC (a friend, family member, or local library/computer lab can help if you don’t have one).
• A blank 32 GB USB flash drive (or larger).
   

Step-by-step instructions:

1. On the working PC, go to the official HP recovery download page:
   👉 HP 14s-dq0000 Laptop PC (8RK28AV) Software and Driver Downloads | HP® Support
2. Under Software-Utility, download and run the HP Cloud Recovery Tool.
3. Follow the instructions in the tool to create a bootable recovery USB specifically for your HP 14s-dq0000 model.

Once the USB is ready, insert it into your HP laptop, power it on, and repeatedly tap F9 to access the boot menu. Select the USB drive and follow the on-screen prompts to reinstall Windows.
 

⚠️ If you're unable to get access to another PC, you may be eligible to order a physical recovery USB directly from HP. Let us know, and we’ll help with the next steps.
 

Let us know how it goes or if you need further assistance. We're here to help.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[evand135]

Need to order a windows 10 usb from hp.

[VikramTheGreat]

Hi @evand135,

Welcome to the HP support community.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile, and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support