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HP Laptop PC 15t-dw300 CTO
Microsoft Windows 10 (32-bit)

Ok.  so I bought this laptop over a year ago.  I have been running Windows 10 ever since last night without any issues with the auto updates.  Last night I ran updates and did a restart like normal from the power options list.  After it rebooted I got a blue screen asking for a Bitlocker recovery key.  I have never heard of this until last night and I am already pissed off because now I cannot get into my OS.  I have never turn on anything related to Bitlocker and I have photos and documents that are very important.  Have others run into this after updating to Windows 11?  I didn't even think I was going to be forced to switch over.  I have tried going into my MS account to manage Bitlocker keys, but I never added them because I didn't know what this program was in the first place.  I can't even do advanced troubleshooting options or even factory reset the computer using the erase everything option.  This is absolutely insane and I don't know who to reach out to.  [Content Removed]

1 REPLY 1
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Hey @sfalk1984 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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