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HP Recommended
HP ENVY x360 - 13-ag0006nl
Microsoft Windows 10 (64-bit)

Hello,

My HP Envy x360 laptop has been failing to install Windows cumulative updates since August (KB5016616) with error code 0x80073701. This month the cumulative update failing is KB5017308. Other Windows Updates (.NET, Windows Defender definition, Windows malware removal tool,...) are installing correctly without problems.

Both the Windows (Windows Update diagnostics) and the HP (OS checker) troubleshooters report no problems whatsoever. I'm on Windows 10 build 19044.1706 with firmware version F.47, my CPU is a AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx with 8GB of RAM available.

What should I do? Is there an incompatibility with my hardware and the recent Windows updates?

1 REPLY 1
HP Recommended

Man what?! I have 2 HP laptops that have been getting cumulative update errors since May or June. They do through the update process but during the restart it's always "something didn't go as planned."

 

I'm so fed up with this they I have to turn off updates for as long as can. Otherwise when I turn them back on they'll go through the process again. Just to fail again.

 

My PC feels unsafe at this point. I've tried every "fix" online but nothing helps. After months some of the older ones say they've installed after 10+ fails. But did they really install? No clue.

 

I share your pain. Wish I could offer you a solution. My next laptop purchase won't be an HP! 

 

Edit: adding laptop models. TouchSmart m6-n015dx & Pavilion 15-eg1097nr.

 

Edit 2: The only thing I find in common on both of my systems is the Windows update troubleshooting report says it resolved issue with "WaaSMedicService".

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.