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Windows Update remains at 35%

HP Recommended
ProBook 450 G3

Hello everybody,

my laptop started a windows 7 update this morning and I waited one hour to get it done. It firstly remained at 100%, than after I cut the power and restarted it, it remained at 35%. This happened every single time I tried it subsequently.


Here's what I read online: You need to Start the System Recovery.

But there is only one way I see: F11 and HP System Recovery, which deletes all my personal data from the storage.


Is there any opportunity to get the Laptop started just to save my data before starting the recovery or do you have some other hints?


Thanks in advance!

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I understand your situation -- and I wish vendors would quit calling their utilities "Recovery", implying that they fix Windows issues but leave everything else intact, when in reality they do "Resets"  which erase your stuff in the process.


What you will need to do is create boot media that will allow you to start your PC and then use a file manager like tool to copy the files and folders you need to a USB stick.


1) On a working PC, use this link to download and install a free copy of Macrium Reflect:
2) Once that is installed, use the option to create a Boot USB stick (Other Tasks --> Create Rescue Media). This creates a bootable USB stick that runs a version of Windows.
3) Boot the PC from that USB stick. To do this, try pressing F9 repeatedly while booting to get a boot drive menu, or press the Esc key repeatedly while booting to get an HP utilities menu, and select the boot menu from that
4) Be patient ... as booting from a USB stick is really, really slow
5) Once in the MR recovery environment, you can then remove the USB stick.
6) Insert a USB stick for holding data and, down at the bottom left of the windows screen are some icons. Select the one on the right to open a form of File Explorer.
7) Use the File Explorer app to locate the files you need and copy them to the USB stick.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Thank you so much, WAWood!

I just came to solve the problem myself and slightly different. I removed the HDD from my notebook and cut the power again for a certain time. Afterwards did I start my laptop in the safe mode. The 35% update appeared again but I was able to enter my password and to login after a couple of minutes.

When I restarted my notebook in the normal mode again, everything was fine (except for the internet connection, which I needed to fix).

Suppose I have just been lucky with that.

Of course I started a backup of my data immediately ;D


Have a nice weekend!

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