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‎01-03-2019 11:17 AM

HP Recommended
Product: HP Notebook - 15-bs053od

Hi! 

The other day, I restarted my laptop so it could do an update. But, it a blue screen appeared. I’m going to leave the pictures because I don’t know how to explain it.  

 

My dad (who knows a little bit about computers), pressed advanced options and pressed “Continue to Windows 10” but it went back to the “Your PC ran into a problem...”

 

I have no idea of what to do. I was just giving the update. I didn’t ask for any of this. Hope someone can help

AAC3CA0B-7B98-4117-9E0F-253FCAB4FF45.jpeg1st Blue Screen

 

BA2CB22F-6AE7-47E5-B8B1-0745D7E8E987.jpeg

 2nd Blue Screen

3 REPLIES 3

‎01-03-2019 02:26 PM

HP Recommended

Did you try the Advanced Options?

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‎01-04-2019 01:56 PM

HP Recommended

Yes!

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‎01-04-2019 02:18 PM

HP Recommended

I would run HP diagnostics to see if you have a failing hard drive.

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