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HP Recommended
HP 15-ay103TX
Microsoft Windows 10 (64-bit)

So, The Windows 10 Fall Creators Update was released today and i downloaded the ISO from the official Microsoft Windows site.

In order to install the update on my HP 15-ay103TX Laptop, Running Windows 10 Anniversary Update,

I made a bootable to a USB Drive and Ran the Setup.exe to upgrade. All went well until 53% where the 1st restart came up.

It restarted and came to the light blue upgrading windows screen and not long after it restarted again and showed a screen showing recovering previous version of windows and boots back to windows with an error;

        We Couldn't Install Windows

        0x80070570 - 0x2000c

        The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation

 

Screenshot Of Error Below

Screenshot (7).png

Thank You.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I'm sorry, 

Turns out the download ISO was corrupted due to an unknown reason.

Downloading it again using Windows 10 Media creation tool as an ISO worked.

View solution in original post

3 REPLIES 3
HP Recommended

Hello @Lonath

 

Welcome to the HP Support forum. Thank you for posting.

 

It's either Windows software bug or some driver incompatibility. And note - it's brand new - still young/fresh and potentially buggy. It was just released and in the coming weeks, all vendors will start working to rule out any possible incompatibilities, bugs, issues.

 

 

Generally speaking, in order to guarantee successful successful Windows update/upgrade:

- ensure all drivers are running the latest versions

- ensure your antivirus/firewall/security software are uninstalled

- try re-downloading/re-creating your installation USB drive

 

If you still face the issue after that, please address your question to Microsoft (e.g. Microsoft forums

 

>> https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/install-error-0x8007...

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

I'm sorry, 

Turns out the download ISO was corrupted due to an unknown reason.

Downloading it again using Windows 10 Media creation tool as an ISO worked.

HP Recommended

No worries. This is exactly what the Insider community writes in the MS forum.

Take care 🙂

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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