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‎06-30-2020 06:38 PM

HP Recommended
Product: HP Envy 17-1181nr
Operating System: Microsoft Windows 7 (64-bit)

Hello. I had a hard disk failure and had to replace it. I have no media to recover the Windows 7 installation and foud out with Microsoft that the correct Windows 7 Home Premium OA version for me to activate can only be obtained from HP.

From what they said my activation key wouldnt work with another version.

I do have my computer serial and also my Windows tag with its serial and activation code, but could not find this Windows version for download in the product support software page.

Can someone address this situation?

Thank you for the support.

Best Regards

Rodrigo

1 REPLY 1

‎07-01-2020 09:33 AM

HP Recommended

@RodrigoRC 

They are correct -- but HP no longer stocks Recovery Media for WIn7, so there is nothing you can get from HP.

 

There are others on this forum that know where you CAN get Win7 media, but you will have to wait until they reply to this message to find out where you can go to get it.



I am a volunteer and I do not work for, nor represent, HP
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