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‎11-18-2021 05:17 AM

HP Recommended
Product: HP Elitebook folio 9480m

I was given a  elitebook folio 9480m as a  gift. When I boot up the laptop I get a screen that says windows bitlocker drive encryption recovery key. I do not know the bitlock recovery key and I am unable to get ahold of the person who gave it to me. What can I do to get pass this

1 REPLY 1

‎11-18-2021 11:17 AM

HP Recommended

@Ashleya8877 

You can't -- you're stuck.  The keys are unique to each PC and we have no way of finding it out.

 

You would have to pay dearly to take the laptop to a service facility and have them reinstall Windows from scratch -- because even they can not bypass the BitLocker key.



I am a volunteer and I do not work for, nor represent, HP
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