• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-01-2022 10:37 AM

HP Recommended

I need help please. I work from home and my laptop suddenly will not connect to the internet. It says "windows could not find a driver for your network adapter". I have tried a system restore twice but it keeps telling me there was an error in doing that. I don't have another laptop or computer to use to download new drivers. Please help

Tags (1)
Category:
3 REPLIES 3

‎02-01-2022 11:13 AM

HP Recommended

Hi:

 

If the wifi adapter needs a driver, there will be a device listed in the device manager labeled as a network controller.

 

Go to the device manager, find the Network Controller device and post the hardware ID for it so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device.

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

I will need to know what Windows operating system you need the driver for (Windows 7, 8, 8.1 or Windows 10).

Was this reply helpful? Yes No

‎02-04-2022 08:29 AM

HP Recommended

Thanks for jumping in -  after 3 hours on with support and resetting my entire computer, I seem to have WiFi access back. Unfortunately it now seems my computer isn't a touch screen anymore! What's next?! Know of any way to get the touchscreen feature back?

Was this reply helpful? Yes No

‎02-04-2022 08:30 AM

HP Recommended

You're very welcome.

 

Unfortunately, I do not.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.