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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Windows doesn't start after AMD Radeon update
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09-22-2020 04:44 AM - edited 09-22-2020 04:45 AM
This is urgent!!! I lastly installed AMD Radeon driver update on my Hp laptop and after a restart, Windows won't open so I'm stuck on troubleshooting menue. If someone knows what's wrong and how to fix, PLEASE REPLY FAST THIS IS IMPORTANT
09-24-2020 02:29 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Have you tried system restore?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.
Click here: https://support.hp.com/in-en/document/c03327545
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee