Windows dont launch. Safe mode dont launch

[Aleksandr-RUS]

Hello, my name is Aleksandr, i`am from Russia (sorry to bad english.... Google Translate helps me).

I`am working to my notebook and he stopped work. The image on the screen has stopped . I press "power' button per 3 or 5 secconds. Hard turned off notebook. Ok.

Turned on notebook. Appears "HP" logo and loading points runnig in a circle....waiting 1 or 2 minutes. Now i see new screen.

"HP" logo and inscription "Preparatin of automatic recovery "....waiting 5 or 7 minutes and next frame now "Black screen".

Notebook don`t launch. Wait half an hour or an hour, don`t launch. Not working. Ok.

Launch my notebook and fast press "F11" to run HP Recovery Manager. Appears screen "HP" logo and write "Waiting". Wait 1 or 2 minutes and now next frame "Black screen". Not working. End. OK!

Open the back cover, turn off battery of CMOS on motherboard per 5 minutes, turnes on. Launch notebook. Problem persisted, don`t launch. Not worknig. OK!!!

I create "USB Flash Drive" of "Windows 10 installation media" as written in the instructions.

Enter USB Flash Drive to notebook. Launch my notebook. Press "F10". Choose loading first USB Flash Drive. Restart notebook. Appears screen "Choose windows 10 setup 64-bit or 86-bit". Take x64.

Next frame :

((This text appears in English, not in Russian.))

Choose Advanced Options for" Windows 10 Setup (64-bit)

Safe mode (Not Working)

Safe mode with Networking (Not Working)
Safe mode with Command Prompt (Not Working)

Enable Boot Logging (i dont know what this)

Enable low-resolution video (Not Working)

Debugging Mode (Not Working)
Disable automatic restart on system failure (i dont know what this)

Disable Driver Signature Enforcement (i dont know what this)

Disable Early Launch Anti-Malware Driver (i dont know what this)

Start Windows Normally (Not Working)

Advice what to the next???

p.s.

I have tried create "USB Flash Drive" through "Media Creation Tool 1803". Have tried create ISO image. Have tried only 64-bit and only 86-bit. Not working. If create only 86-bit, that USB Flash Drive not launching.

BIOS or UEFI (dont know) insydeH20 setuo utility (Rev 3.7)

[iomare]

Hi,

Try performing HP hardware diagnostics on the system to see if there are any hardware errors. It could be a problem with hard drive. So turn off the PC by holding power button, Turn on PC and continue to press ESC until startupmenu appears. Next press F2 to enter hardware diagnostics and perform the quick test.

Here is link to HP support page showing how to perform tests. Look at performing tests when Windows does not start:

https://support.hp.com/ru-ru/document/c03560836

Hope it helps,

David

[Aleksandr-RUS]

Thanks David. I did as you said. 

All is fine, except Hard Drive Short DST Check : FAILED

FAILURE ID : 9AGC00-88B99E-XD7X7G-60WM03

PRODUCT ID : X5C15EA#ACB

What to do next with this information?

[iomare · Accepted solution]

OK. The failure code means the hard drive has failed and you will need to replace the hard drive.

So what you need is a 2.5" SATA3 (maximum 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page  50 of service manual you can see the steps to replace drive:

 http://h10032.www1.hp.com/ctg/Manual/c05227786

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC , running and creating a bootable pendrive with the OS on it on different computer. (there is explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to Internet. 

 https://www.microsoft.com/ru-ru/software-download/windows10

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding power button. Press power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware. Windows will automatically activate once installed and connected to internet.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you  can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 https://support.hp.com/ru-ru/product/hp-15-ba000-notebook-pc-series/10862317/model/12198016/manuals?...

Let me know if you need further help,

David

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Please click on accept as solution if answered your question

[Aleksandr-RUS]

Thanks David!

I think I can sort things out further.

I`am going to online store to be buy new Hard Drive  

Thanks again!!!  

[iomare]

Your welcome Aleksandr.

Let me know if you need any further help during the fix.

All the best,

David