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‎12-29-2022 01:44 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A0AV)
Operating System: Microsoft Windows 11

I cant use  HP PC Hardware Diagnoctics ,

I got errol message:  "Windows event log must be running"

Category:
2 people had the same question
2 REPLIES 2

‎12-30-2022 05:56 AM

HP Recommended

Hello @imreimre 

Sorry to hear that you are having problems ... I would like to help you.

(1) Follow

5 Ways to Fix the "Event Log Service Is Unavailable" Error on Windows

 

(2) Please report back

Was this reply helpful? Yes No

‎01-01-2023 06:12 AM - edited ‎01-01-2023 06:12 AM

HP Recommended

Hello @imreimre 

 

(1) Install old HP Support Assistant version

HP Support Assistant

8.4.14.41 Rev.A

32.3 MB

Apr 7, 2017

Download

 

(2) Restart Windows

(3) Uninstall old HP Support Assistant version

(4) Restart Windows

 

(5) Download and install

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

or

HP Support Assistant 9.19.52.0 

or

HP Support Assistant (Microsoft Apps Store)

 

(6) Please report back

Was this reply helpful? Yes No
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